Updated
SRV-VU-REP
Vanuatu Passport Replacement
Vanuatu passportreplacement
Loss, theft, damage — we restore the documents. Passport replacement and restoration of the certificate of citizenship run remotely: we record the incident, confirm the status against the registers and issue new documents through a licensed agent.
- We handle urgent matters: loss and theft are recorded without delay
- We restore both the passport and the certificate of citizenship
- Remote — no trip to the islands
01 / What we restore
Which documents can be restored
Losing a passport is not losing citizenship. The status is held in the Vanuatu government registers, and the whole line of documents is restored from them.
Passport
A new document to replace one that is lost, stolen or damaged: soaking, torn pages, warped lamination or a damaged chip make a passport unusable.
Certificate of citizenship
The Certificate of Citizenship is the base status document. If lost, an official duplicate is issued from the register records.
Civil records
Repeat birth and marriage certificates issued by the Vanuatu authorities — for family matters and replacement files.
The full set
If everything is lost, we restore the documents in the right order — the certificate first, then the passport.
02 / First 48 hours
What to do in the first 48 hours after a loss
Acting fast protects you from misuse of the document by third parties and simplifies the replacement. The order depends on where the loss happened.
Record the incident
Abroad — a police report where the loss or theft occurred. At home — a statement under the local rules. The report becomes part of the replacement file.
Tell us
We notify the licensed agent: the lost passport is cancelled and its details are passed to the cancelled-document databases under the authority’s rules.
Gather what remains
Passport copies, the certificate of citizenship, any scans from the file — every surviving document speeds up the restoration.
Do not postpone the replacement
A cancelled passport is unusable for travel. The sooner the replacement application is filed, the shorter the period without a document.
03 / Situations
What people come with
Typical urgent replacement situations.
The passport is lost
The document was lost at home or on a trip — we record the loss and start the replacement.
The passport is stolen
Theft together with other documents and belongings — a police report, cancellation, a new document.
The passport is damaged
Soaking, tears, a damaged chip — replacement by application with the blank handed in for cancellation.
The certificate is lost
The certificate is missing or stayed with a former agent — we restore a duplicate from the registers.
The status lives in government registers — every document can be restored
04 / Scope of work
What the replacement support includes
The matter runs end to end — from recording the incident to handing over the new documents.
Recording and cancellation
We help arrange the police report and the Affidavit of Loss. The lost document is cancelled under the authority’s rules.
Status confirmation
We check the government register records and restore the certificate of citizenship where needed.
The replacement file
Forms, photographs, reports and confirmations — the file is built to the passport authority’s requirements.
Issue and delivery
Filing through a licensed agent, tracking the issue and passing the documents to you.
05 / Certificate
Restoring the certificate of citizenship is a separate process
The certificate proves the status itself, while the passport only identifies you when travelling. Without the certificate a passport cannot be renewed or replaced, so its restoration goes first.
Why the certificate matters
The passport authority issues a new document only against a confirmed status. The certificate is the key proof of citizenship in the matter.
How it is restored
An official request to the Vanuatu citizenship authorities through a licensed agent: the status is confirmed against government registers and a duplicate is issued.
If nothing is left at all
We work from personal data and surviving copies: checking register records and rebuilding the file. We do not promise access to materials absent from the registers.
06 / Cost
Cost of the replacement
The quote depends on what was lost and what needs restoring.
Government tariff
An ordinary passport — 5,000 VT per person under the published Vanuatu tariff.
Scope of restoration
The passport alone is one quote; the passport together with the certificate and records is another.
Recording the incident
Reports, affidavits, notarisation and translations — based on the actual composition of the matter.
Delivery and support
Courier delivery and BRIDGES case handling — from the first call to document handover.
The final quote follows the review of your situation. We never treat unpublished fees as zero — the authority’s current invoice is confirmed before filing.
07 / Replacement stages
Passport replacement stages
The order of actions after loss, theft or damage.
Recording the incident
A police report where the events happened and a statement of loss. For damage — an assessment of the document’s condition.
Cancellation
The lost passport is cancelled; its details go to the cancelled-document databases under the authority’s rules.
Status confirmation
Citizen status is checked against the registers; if the certificate is lost, its duplicate is issued.
Filing for replacement
The file goes to the passport authority through a licensed agent. We answer the authority’s requests.
Issue
A new passport with new details is issued and passed to you in the way the process provides.
Timelines depend on the Vanuatu authorities and the police of the incident country: we give an estimate after reviewing the situation.
08 / Documents
What we need from you
The set depends on the situation. The basic list looks like this.
Incident report
A police report for theft or loss in a public place — arranged where the events happened.
Everything that survived
Copies of the lost passport, the certificate of citizenship, scans from the file.
First-citizenship passport
A valid document to confirm your identity.
The damaged blank
When replacing a damaged passport, the blank is handed in for cancellation.
Photographs
Recent photographs to the passport authority’s specification.
Power of attorney
Where the process requires it — from the template we provide.
09 / Team
Who runs the replacement
Urgent matters are handled by the Caribbean and Pacific programs department together with the document services department.
Sofia MendesInvestment Migration ExpertVanuatu passports: cancellation, replacement, agent liaison
Tomas LinderCompliance and AML OfficerCertificate and records: duplicates, registers, legalisation
Robert HaasCorporate LawyerArchive records: restoring and confirming entries
Sergey EvdokimovManaging PartnerUrgent and complex matters: control of key decisions11 / Questions
Document replacement questions
With a police report where the theft happened — it becomes part of the replacement file. Then contact us: we notify the agent, the passport is cancelled and the replacement begins.
No. Citizen status is held in the Vanuatu government registers and does not depend on the fate of the blank. The whole line of documents is restored from the registers.
The passport authority issues a new document only against a confirmed status, and the certificate is the key proof of citizenship. Without it the replacement does not start.
Soaking, torn pages, warped lamination, a damaged chip. Such a document can lead to denied boarding — it is replaced by application with the blank handed in for cancellation.
The government tariff for an ordinary passport is 5,000 VT per person. The full quote depends on the scope: the passport alone, or the passport together with the certificate and records.
As a rule, no: the matter runs remotely through a licensed agent. If the authority requires a personal step, we tell you in advance.
We work with what you have: checking register records against personal data, restoring the certificate and rebuilding the file. We do not promise access to someone else’s archive — it is not needed.
A lost or cancelled Vanuatu passport is unusable for travel. If you hold a valid first-citizenship passport, you keep travelling on it.
Details of cancelled documents are passed to lost-and-stolen document databases where the jurisdiction’s rules provide for it. This protects you from misuse of the passport by third parties.
INITIAL ASSESSMENT
Tell us what outcome your family needs
We will design a solution for your case, choose the country and the right status, and take the whole process through to the result.
