Client story
Client's Story
Where they started
Sergey obtained Malta Permanent Residence through the MPRP program several years ago for the entire family: spouse and two children. EU resident status was active, cards in hand, life proceeded normally. It seemed that the main thing was to obtain the status, and then it simply exists.
Why the standard route did not work
This illusion was misleading. MPRP is not a one-time transaction, but a status with annual obligations, including a mandatory report. In the third year, report preparation was delegated to the secretary - who negligently failed to submit the report on time. Sergey did not even immediately learn of the problem.
What BRIDGES had to solve
The authorities' reaction proved extremely harsh: instead of a reminder, a decree was issued suspending and annulling residence cards for the entire family. A single missed action put four people's status at risk simultaneously, including children whose lives were already tied to Malta.
Why a standard answer would not do
Major fees paid for the program were also at stake: their loss along with the status turned the situation into a catastrophe. Sergey contacted BRIDGES when he realized that ordinary correspondence would not solve the issue - urgent on-site action was required.
I thought permanent residence just exists, but the secretary failed to file the annual report and an order came cancelling the whole family’s cards. Eva gathered the documents for the missed year, the lawyers flew to Valletta and the status was restored. Now I have Eva’s calendar of every deadline.





