Case Study – Improving customer service through Coaching

A medium sized Victorian business wanted to shift the quality of its client interactions from ‘good’ to ‘great’ beginning with its call centre staff.

Case Study – Unexpected benefits of Executive Coaching

Unexpected moments can trigger personal and professional transformation and have a lasting impact on an executive’s leadership practice.

Case Study – A unique opportunity to reflect on Leadership

In partnership with the Global Leadership Foundation, Bridges provided a profound transformative leadership development experience to groups of leaders.

Case Study – Impact of personal coaching

A highly intelligent and creative IT design expert working for a global company in a team spanning four continents, was suffering burn-out.

Case Study – Increased customer satisfaction and employee engagement

A university business department managing $3 billion in asset replacement values and $500 million a year in projects was facing significant criticism from clients. Service to clients and the quality of team work within the business needed to improve.


Case Study – Leading culture change

A Victorian Government agency embarked on a culture change program to support a fundamental shift in service philosophy for 20,000 staff.

Case Study – Improving productivity through culture change

The challenge for an insurance company was to maintain productivity and performance standards while managing unprecedented levels of change. This included staff turnover of more than 50% within a year.


Case Study – Planning for a better aligned and engaged workforce

A legal firm wanted to improve the way it managed peaks and troughs in workloads, understand the demographics and succession needs of the workforce and improve retention, development, support and reward for staff.


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