A medium sized Victorian business wanted to shift the quality of its client interactions from ‘good’ to ‘great’ beginning with its call centre staff.
Unexpected moments can trigger personal and professional transformation and have a lasting impact on an executive’s leadership practice.
In partnership with the Global Leadership Foundation, Bridges provided a profound transformative leadership development experience to groups of leaders.
A highly intelligent and creative IT design expert working for a global company in a team spanning four continents, was suffering burn-out.
A university business department managing $3 billion in asset replacement values and $500 million a year in projects was facing significant criticism from clients. Service to clients and the quality of team work within the business needed to improve.
A Victorian Government agency embarked on a culture change program to support a fundamental shift in service philosophy for 20,000 staff.
The challenge for an insurance company was to maintain productivity and performance standards while managing unprecedented levels of change. This included staff turnover of more than 50% within a year.
A legal firm wanted to improve the way it managed peaks and troughs in workloads, understand the demographics and succession needs of the workforce and improve retention, development, support and reward for staff.