In February 2014, on the back of half-year pre-tax losses totalling $252 million, Qantas announced that it would be implementing a ‘transformation program’, with 5000 full-time roles to be cut over the next three years.

The mandate was never going to be an easy instruction to deliver and manage. HRM online talks to executive manager of human resources, Karen Lonergan FAHRI, about guiding the airline through a period of immense change.

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